Browsing Tag
customer experience
7 posts
Driving scalable growth through exceptional customer experience
By Kehinde Ogundare, Country Manager, Zoho Nigeria Establishing and managing a business in Nigeria can be very challenging, especially…
South Africa startup Wise Move revolutionises moving industry with ChatGPT integration
Wise Move is harnessing OpenAI's ChatGPT to improve communication with clients, impacting customer satisfaction and experience.
Personalisation need not come at the expense of data privacy
Written by Hyther Nizam, President, MEA, Zoho Corp. Personalisation is becoming more critical for fulfilling customer expectations. But…
Three reasons why customer experience isn’t just about existing customers
By Hyther Nizam, President MEA, Zoho Corporation In today’s hyperconnected world, a bad shopping experience can drive a…
6 ways your business can improve customer experience
As a business owner, it is critical to take every precaution to guarantee that your consumers have a positive experience with your company
CX in 2022: 5 trends you need to be aware of this year
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer…
5 Major Customer experience trends that shaped 2020
Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter…