Facebook has created a separate app for messaging which means users of Facebook mobile app would also have to download Facebook Messenger. The messenger app has a poor rating in the App Store as reviews have given it only one star even though it is the number one free app in the App Store.
This poor rating is probably because Facebook is forcing users to make the switch. Previous versions of the app had better receptions and ratings than this latest version. The previous versions had an average rating of fur stars.
The major faults users complain about are: the fact that it is being forced on them, its poor performance and privacy issues.
This time around Facebook users have taken a very different approach in expressing their displeasure. Often time’s users expressed their disapproval by creating Facebook groups or online petitions as has been the case with changes in Newsfeed and Timeline designs.
Now that the change is taking place on mobile, users have resorted to using an entirely different platform and what better way to do so than leave a bad review in the app store.
In one sentence, users are displeased because they are being forced to download a new app which takes from the functionality of other apps. Users really don’t like downloading many apps when they can have the functionality they need in a single app.
Foursquare is also facing a similar issue as users have posted negative reviews on App Store because they were forced to download Swarm – Foursquare’s attempt to rebrand their flagship app.