Nigerian Communications Commission (NCC) believes that there has been considerable improvement in the Quality of Service (QoS) provided by telecommunication companies in the first quarter of 2017. Prof. Umar Danbatta, the commission’s executive vice chairman, revealed this at the presentation of the NCC’s Performance Report by Dr. Joe Abah, director general of the Bureau of Public Service Reforms, to the management of the commission.
According to Prof. Danbatta, Key Performance Indicators (KPIs) that define QoS had been put in place for Mobile Network Operators (MNOs) assessment.
“The result of the assessment in the 1st quarter of 2017 has shown improvement in QoS by telecommunication companies,” Danbatta said.
But he said the commission would continue to ensure that telecoms subscribers in Nigeria get the best services.
According to a statement signed by Tony Ojobo, NCC Director of Public Affairs, he observed that very strong business organizational structure, policies and practices that facilitate effective and efficient service delivery were some of the high points that the Bureau of Public Service Reforms (BPSR) considered before naming the Nigerian Communications Commission (NCC) top in institutional work processes in the country.