GoDaddy customers are being given an apology and one month of free service after grappling with Monday’s service snafu.
In an e-mail sent to GoDaddy users, the company’s CEO Scott Wagner apologized for theoutage that affected Web sites, e-mail availability, and other services.
“We let you down and we know it,” the e-mail read. “We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.”
To appease its customers, GoDaddy is kicking in a credit good for one month of service for all active and published sites. Customers can click on a link in the e-mail to redeem the credit but must take advantage of the offer within the next seven days.
GoDaddy is one of the biggest Web site hosting companies and also one of the largest domain registrars. So Monday’s outage could have affected thousands, if not millions, of sites.
A hacker with the Twitter name “Anonymous Own3r” took credit for the outage. But GoDaddy attributed the cause to an internal network problem that corrupted the data tables used by its routers. After finding the issue, the company was able to get its service back up. GoDaddy has assured customers that no credit card data, names, addresses, or passwords were compromised.
The company also promises to learn from its mistakes.
“Throughout our history, we have provided 99.999% uptime in our DNS infrastructure,” the e-mail added. “This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.”
Originally posted at Internet & Media