Smartphone is a mobile phone with an advanced mobile operating system which combines features of a personal computer operating system with other features useful for mobile or handheld use. Smartphones which are usually pocket-sized, typically combine the features of a cell phone, such as the ability to receive and make phone calls and text messages, with those of other popular digital mobile devices. Smartphone are equipped with the capabilities to display photos, play games, play videos, GPS navigation unit, built-in camera, audio/video playback and recording, send/receive e-mail, built in apps for social web sites and surf the Web, wireless Internet and much more. They typically have a color graphical user interface screen that covers 70% or more of the front surface, with an LCD, OLED, AMOLED, LED, or similar screen; the screen is often a touchscreen

Growth Of Smartphone And Usage

Today, smartphones are being manufactured by numerous companies and are one of the fastest growing sectors in the technology industry. Operating systems include Google’s Android, Apple’s iOS, Research in Motion’s BlackBerry, Nokia’s Symbian, and the Windows Phone 7 platform.

As a marketing strategy the Smartphone term was introduced in the market, referring a new class of mobile phones that provides integrated services from communication, computing and mobile sectors including voice communication, messaging, personal information management (PIM) applications and wireless communication capability. Due to some reasons the Smartphone‘s now become a common choice for consumers along with the use in business as it was initially intended for business users only.

The adoption of Smartphone‘s has been tremendous in mainstream consumer markets all over the world. Surveys show that around 42% of mobile subscribers in US use Smartphone‘s, along with 44% of mobile users in 5 major countries of European Union (France, Germany, Italy, Spain, and UK). Media usage on mobile– including browsing the mobile web, accessing application and downloading content saw a major increase and surpassed 50 % in many markets; this introduced the high-speed networks and increased public WiFi availability in those areas. With the ability to connect on-the-go and use internet and mobile services, mobile users have not only adopted real-time social networking on their Smartphone at a growing rate but frequency of access has been also increasing day by day. A UK telecommunications regulator OFCOM, released the following statistics as part of their study on Smartphone usage in the United Kingdom only:

  • 37% of adults and 60% of teens admit they are highly addicted to their Smartphone.
  • 51% of adults and 65% of teens say they have used their Smartphone while socializing with others.
  • 23% of adults and 34% of teens have used their Smartphone during mealtimes.
  • 22% of adult and 47% of teens admitted using or answering their Smartphone while in the bathroom

In the third quarter of 2012, one billion smartphones were in use worldwide. Global smartphone sales surpassed the sales figures for regular cell phones in early 2013. As of 2013, 65% of U.S. mobile consumers own smartphones. By January 2016, smartphones held over 79% of the U.S. mobile market

Impacts Of Smartphone To Humanity

Smartphone has impacted almost all walk of human life. The prominent areas where impacts of Smartphone are obvious include Business, Education, Health and Social life. Mobile technology has drastically changed the cultural norms and behavior of individuals. The impacts are both at the positive side and also at the negative side. At one end Smartphone are enabling people to create their own micro-cultures and engage into activities considered dangerous to the society and on the other end Smartphone enabling people to remain connected all the time.

The subsequent sub-sections of this study provide detailed account on positive and negative impacts of Smartphone on society.



Smartphone has created new dimensions for business. It is not only the Smartphone vendors enjoying the business but it also created a new domain for mobile application developing companies, Internet services provider and other sectors of life to utilize the Smartphone to gain competitive advantages



There has been a drastic growth in broadband and Internet service providers business in past few years and one of the main reasons for this drastic increase in their business is the ever increasing use of Smartphone‘s and growth of Smartphone and mobile applications. In a very small duration, a huge number of Smartphone have been sold that provided an opportunity to businesses to invest in mobile application development and allowed to introduce new business dimensions in market space. As it is easy to change settings and make customizations on Smartphone, therefore there are several programs for Smartphone‘s from different vendors including Blackberry, Android, iPhone and Microsoft etc.

Mobile Application Market is another business sector introduced by Smartphone‘s. Different mobile operating system vendors have their own mobile application technology hence having a different market for Mobile Applications. The most common one are iPhone application market, BlackBerry application market, Android market, Microsoft mobile Application market. These online market places enable users to download useful mobile applications on need basis. Furthermore, these market places also provide some free of cost application and some applications have associated with reasonable cost.

Smartphone‘s also impacted advertising business sector as well. Advertising is an old concept but the features of Smartphone have made it more effective and no doubt it is an additional positive impact of mobile application for business. Mobile application publisher, distributor and service provider are getting large revenue by providing ads as a part of mobile application. Unlike the other computing advancement in the past, where most of those advancements came directly from security agencies, armed forces and large research centers and the initial purpose was defense or enterprise use, the advent of Smartphone and related technology innovations started directly in consumer market space in its own right. The polarity has reversed in the technology industry and now many exciting Impact of Smartphone‘s on Society developments in the field of information technology (IT) are appearing in consumer market space first and only then making their way into other fields



The major impact of Smartphone is on PC market. According to a survey by Compete, a web analytics firm, a large number of people almost up to 65% are using their smart phones to read news feeds, post status updates, read & reply to messages and post photos. This shows that now people are leaving PCs and moving towards Smartphone‘s.

According to market results in 2011 Smartphone shipments beat those of PCs, with 73 million more units being sold. Today the Smartphone users having are more powerful than the most of the desktops we have 10 years back. Smartphone have outsold PCs in 2011 and soon they could replace our wallets as well. Furthermore, in last few years PC upgrades have become less important because developer activity has stagnated on the PC platform. According to analysts, the long dominated Microsoft and Intel alliance is experiencing bad times due to the rise of Smartphone‘s and tablets, and the pressure to gain market share in the mobile device market is causing fractures in long partnership. It is true that still millions of PCs will continue to be sold every year, but the Smartphone‘s and tablets will see more considerable growth in the future. All companies are taking forceful steps to power their way into Smartphone market, but still find themselves behind the curve, following shows these growths compared to PCs.



The notion and value of education has been exceptional and noble since day one in human history and the efforts to improve the quality of education has been appreciated throughout. Smartphone‘s introduced another means for the knowledge lovers to fulfil their thrust and dreams.


Use of the Internet has become a part of life of every student and a mean to search for the information as and when it is needed. These days, use of mobile phones for internet purposes has become a routine and number of mobile consumer accessing the Internet is surpassing fixed line internet users. The growing demand of Smartphone, availability of the Internet and high speed mobile browsing is ready to provide an alternative channel to deliver education services. This will provide an opportunity to the users to utilize their Smartphone to get educational benefits within their available time irrespective to their location. Distance education is a learning mechanism that focuses to liberate students from limitations of time and location, while offering flexible opportunities for education. Distance learning enables students to utilize their time such that they can continue their education without impacting their work and family life. The Smartphone with the capability of always connected makes it much easier for the students to avail this type of education facility and makes the Smartphone a perfect fit device for distance learning. Smartphone within and without the classroom make it easier for students and teachers to collaborate. Students on sick leave or with health issues, or miss school for other reasons would be able to attend class through their Smartphone and keep up with their work, rather than falling behind due to unanticipated circumstances. The education system of developing countries might unarguably be the most prevalent beneficiary of the mobile technologies.

Smartphone‘s are not just supplementary devices for developing countries, but these devices can play integral part of in their education systems. The Smartphone provide access to modern society a massive amount of educational and learning resources.

In developing countries, Smartphone can easily compensates the limited access of internet and data access, which in turn help their infrastructure and education development


Along with their fantastic facilities, Smartphone‘s enables students to text, cooperate on social networking sites, check e-mails, play online games, and even watch TV channels. This is one of the sources of distraction. This is not only distracting for the student, but it can also become distracting for other students around them and even sometimes for whole class. In addition, it wouldn‘t be easy for students to make calls during exams to cheat but it may be easy for pupils in a crowded classroom or examination hall to use their Smartphone‘s to access information online to cheat in exams. In fact some surprising statistics are there about the use of Smartphone‘s for cheating in the classroom. The misuse of Smartphone could be through the use of text message exchange with other students, find answers on the Internet, using advanced calculator and phone applications, reading notes saved on their phones to help on the test.

Smartphone‘s can encourage bullying and hazing also. Bullying and hazing are very serious problems in schools across many countries including United States of America (USA). Smartphone‘s come equipped with camera and video technology, which can be used to record and photograph bullying and hazing in schools and colleges


According to a survey almost half of Smartphone users use their phone for access health related services, below shows the in health sector



Today Smartphone are the most commonly used devices for communication and almost 27% of the consumers‘ use Smartphone‘s for online activities. Accordingly, surveys more than 10 million users in USA use Smartphone to search for health information and facilities. There are a huge number of Impact of Smartphone‘s on Society mobile applications to facilitate the users to manage prescriptions, promote alternative treatment options, provide price comparisons and validate prescriptions. In near future we see a breed of mobile applications, which enables doctors and parents to monitor a patient/child blood glucose levels at any point during the day. Even today several apps are available to track exercise, diet and blood pressure. This in turn enables the Smartphone‘s to play a key role in health sector. At the moment more than 40,000 mobile health apps available for tablets and Smartphone‘s, and more than 500 health projects underway worldwide with the emphasis to use Smartphone apps in health sector. The online health care education portal survey results show that apps such as Runkeeper, access health records electronically or participate in wellness programs have been taking benefit of mobile‘s health even without realizing it. Analysis show that the number of people using health related apps is growing drastically and 2012 surpassed 247 million. There is huge number of Medical and healthcare apps for Smartphone including drug references, medical calculators, reference guides and personal health and lifestyle applications. A survey was conducted on a small number of US healthcare students, administrators, providers, and nurses by a software company and the reports shows that almost 83% use Smartphone‘s to access, 72% use Smartphone‘s to write notes and memos, 50% use it for drug references, 28% use Smartphone to access clinical decision support tool and 13% to view medical images. Healthcare is no doubt complex and often requires area of expertise and knowledge and locating its resources to assist with complex medical issues is somehow challenging.

Smartphone apps are very useful as these apps assist healthcare workers to access specific information in areas of radiology, neurology, neonatology, pediatrics, and continuing education activities easily.


The convenience that Smartphone bring in daily life is tremendous, users with a click or simple touch of finger can access the health and related services anytime and anywhere, but along with the convenience it also poses several dangers as well. According to a recent article from CNN, this convenience of Smartphone access to health resources can be dangerous if patients start avoiding personal interactions with doctors for mandatory tasks. According to the article, on average, the targeted users use to check their phones 34 times a day, but not necessarily that it was really needed to check emails instead it is habitually checking, which may result, in relying on phone more than doing things themselves. Another aspect that has been noticed is that lots of parents let their kids carry and use Smartphone‘s even in their very young age. The convenience offered by these modern devices is indeed great, but on the other side also there are major issues associated :

  • Disconnect kids from the true essence of social interaction. For example, games and other entertainment applications designed for kids may discourage them from interacting with other kids and people around them.
  • Excessive exposure of these devices in early age can cause poor eye sight for kids
  • The use of Smartphone‘s exposes children to the habit of jumping from one option to another that trains them to gather small portions of information instead of concentrating and getting complete information. This habit is harmful for development of brain.
  • Online and video games are addicting and kids may easily get addicted and spend hours playing games and this may be awful when they have Smartphone with them everywhere they go.




Impacts of Smartphone on human Psychology are tremendous; there are several ways that Smartphone is impacting human Psychology.


According to a survey on use of Smartphone, the Smartphone provides a mean to reduce stress in busy work life. In today‘s busy schedule Smartphone enables users to interact with their friends and family as and when they get time. Interacting with friends and families, while traveling, waiting on bus stop enables users to utilize such time to promote their social life. It enables the users to interact and stay up-to-date with the latest news and development in the political and social circles resulting in reducing work stress.

The concept of “use it or lose it” principle in Psychology is very old and according to this concept the key to keep your brain functioning in its peak condition throughout your life lies in its smart use. The smart use of Smartphone will increase your brain function instead of using the Smartphone only for entertainment it could be used to access useful information, for example, access the news headlines, latest technology updates, and real time featured stories from respected news outlets around the world. This knowledge will build mental warehouse of information, and make the user a better communicator as well. It is also known that some videogames can have positive impact on people by strengthening their empathic tendencies. Social networking may build social bonds. Staying connected is easier than ever, and keeping the social bonds active allows reducing stress and promises social support


Addiction to Smartphone (also known as communication addiction disorder), is a serious problem. According to recent research, the addiction to Smartphone is increasing rapidly. The Ministry of Public Administration and Security of Korea reported that around 8.4% of Smartphone users in Korea are addicted to Smartphone and around 10.1% of Koreans overuse social networking sites including Facebook, Twitter and YouTube. The addiction to Smartphone can be described as wanting to be in constant communication with people even though when there is no real need for communication. According to an article, Smartphone addiction is not just a buzzword but researchers have recognized habitual and compulsive communicating as a serious psychic problem. It is also established that obsession with our Smartphone is also responsible for significantly altering our brain‘s perception for the device. While several research across the world have been reasserting how Smartphone dependency is going to be a real danger in future, some other studies in UK also discovered another aspect to it, showing that anxiety and withdrawal symptoms in Smartphone users increase when they do not receive any messages or updates. Most of the time the problem is not with the use of the Smartphone, but it comes when the device takes over a function that human brain is capable to perform perfectly. It’s like multiplying 5 by 7, resulting the opening calculator in your Smartphone instead quickly calculating in your mind and getting result 35 or waiting for an elevator to take you to first floor of building instead of the stairs; the ride may be quicker but your muscles won’t get a workout.

Smartphone‘s can be considered as mental elevators, taking the basic and useful functions off the brain. Another psychological impact is that users check their mobiles almost all the times, while at work time, with family or even when with friends. Lookout, a mobile security company conducted a study on Smartphone users in USA and found that 58% of Smartphone users check their phones at least once in an hour and another 54% of respondents said that they check their phone even while going to bed to sleep.


The social life has been drastically changed with the introduction of Smartphone‘s and this domain has encountered most of the impacts from use of Smartphone.


According to research, around 15% of the current world population has some sort of disabilities and also the number of elderly persons increasing day by day. Furthermore, this research shows that, by year 2020 more than 1 billion people over 60 years age will be living on this planet. Keeping this in mind and looking into the capabilities of Smartphone, it is apparent that in such a situation Smartphone will play an important role in the integration process of people with special needs and elderly age. Smartphone‘s are capable to give this group of people the opportunity to live more independently. The more they can do by themselves, the better they will feel and enjoy the life. Impact of Smartphone‘s on Society Smartphone features like, text to speech, GPS and social Websites are some examples, which can help this group of people to easily remain integrated with society. Using these services and many more features, the target group of people can easily communicate their needs, seek assistance from others and remain connected to society. Even in today‘s busy world, Smartphone had also made possible for us to remain connected with our friends and family all the time. Always connected to the Internet through a Smartphone provides a great instrument for individuals for constant communication resulting in great safety for children attending schools or going outside. The classic mobile phones provided this facility for long time but the Smartphone‘s utilizing the same and providing additional convenient capabilities to communicate with children and know their whereabouts anytime.

The Smartphone has given an opportunity to individuals to act as a journalist at any point in time and real-time information to society. Smartphone features like the camera, video capture, access to social Websites and nature of always connected to the Internet enable individuals to capture any video at any time and share it with friends and family using social Websites and other Internet based options. Even though the quality of video / image can‘t be that good but the features on social Websites and opinions and comments make it more absorbing and useful.


Addiction to Smartphone is major impact on social life. Surveys show that Smartphone addiction is interfering with our night‘s sleep. According to the survey, 33% of mobile workers admitted that they check their phones for email and message throughout the night. Nearly 50% of those surveyed said, they wouldn‘t even think of going to bed without have their Smartphone‘s tucked under their pillows. This addiction to Smartphone is impacting the social and family life and creating frictions in our lives.

Another aspect is that applications installed on Smartphone enabling image and video editing, allowing individuals to manipulate the actual content and provide their version of the content. This shows that most of the time there will be issues with the authenticity of information received through these channels and it requires further research to ensure its validity and authenticity.

According to another research, the organizations expect their employees to respond to the emails immediately even after working hours, due to that employee feel compelled to respond to official emails. Many Smartphone users engage in continuous monitoring of their work related emails, which creates compulsive routines of chronic checking and in the long run it is responsible for increased stress. There are evidences that Smartphone usage is responsible to blur the distinctions between the work and family life. The Smartphone causes the employees to take the work into the home domain. As a consequence, the blurring work and family life might lead to a worsened work–family balance. In short, the higher integration of the work and home facilitated by Smartphone result in work–home interference (WHI), which is considered as a potential source of stress that having negative effect on employee social and family life.

Cyber bullying is another major issue the society is facing today. The advent of Smartphone and the nature of being connected to internet anytime and anywhere is adding to this issue and making it much severe. It enables student to access irrelevant content while at schools, enables working community to access social Websites and other irrelevant content while at work, and enables youth to access the Internet for inappropriate contents. This highlights minimum control from parents and administration to prevent the users‘ access certain content on the Internet.

According to another report by security industries, Smartphone‘s and social networking site are likely to become the next target for criminal attacks. Security holes on several Smartphone‘s were exploited and malicious software was found on several Smartphone‘s from different vendors.


It is true that Smartphone has a sizeable impact on society and other aspects of life. Clearly the enormous usage of these devices by consumers demonstrates the volume of this impact. Consumers are in process of traversing away from the use of conventional cell phone as the Smartphone‘s are beginning the norm of the society. Manufacturers and marketing can be blamed for this hype, but there is no doubt that Smartphone‘s are bringing great features and capabilities to consumers. The key impacts like Enable to be always-connected, Addiction to phone, Single device with all required features, Business edge, Convenient educational features, Apps as new technology, Entertainment, Best utilization of time, Disrespectful behaviour, Privacy issues, Impact on culture, Distraction at work & at Education Institutes and many more provide us both positive and negative sides of the Smartphone‘s. These positive and negative impacts are secondary, when we look at this existing technology from a different perspective and that perspective is interpretation and perception of Smartphone.